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Frequently Asked Questions

Is your popcorn genetically modified or genetically engineered?

No. We use only non-GMO kernels.

Can I mix the flavors in a case? Or, do I have to order a full case of a single flavor?

We do not require all 100 packets in a case to be of the same flavor. However, we will group flavors into boxes so that the total count of each flavor is easy to you and our factory to verify (i.e. the fewest number of different flavors in each case). You'll get all the packets you order, but we cannot custom-mix cases for individual team members that include an exact count of specific flavors packed in each case. This allows us to keep our costs very low and results in no cost premium to you. If you require custom mixed cases for your team members, we can do so at an additional cost of $10 per case.

How does the Free Packets Program work?

An order placed using our web site checkout sequence is eligible for 4 free fundraiser packets when one of the following items is included on the order: FR100, FRSingles, FRPrem or VB6. Please note that the VB6 item must be ordered in quantities of 17 or more.

The 4 Free fundraiser packets bonus for ordering online applies to website orders only. Limit 4 packets per day for all orders from the same email to the same shipping address.

Items OrderedFree Packets
Online Orders
Free Packets
Paid on Pickup
Singles Cases Only (FRSingles)4 Sweet Singles Size Packets2 Sweet Singles Size Packets Per Case
Sweet Singles and Premiums (FRPrem)4 Sweet Singles Size Packets2 Sweet Singles Size Packets Per Case
Full Size Cases Only (FR100)4 Full Size Packets2 Full Size Packets Per Case
Full Size, Sweet Singles and/or Premiums4 Full Size Packets2 Full Size Packets Per Case
Premiums Cases Only1 Premium Packet2 Full Size Packets Per Case
Variety Bags (VB6)4 Full Size Packets2 Full Size Packets Per 17 Variety Bags

Why are the weights different on the full-size packets?

The sweet coating on popcorn weighs more than cheese or savory flavors. The volume (amount of popcorn) in the our packets is the same -- approximately 3 cups. To illustrate, let's use a common grocery store purchase example. If you are buying a bag of pretzels and a bag of potato chips, the bag size may be the same, but the weights will be different because pretzels are denser. They weigh more than light, fluffy potato chips. Our sweet coatings are denser than the savory coatings, resulting in varied weights depending on flavor.

Click here to see images for each flavor and examine the net weight value for that flavor.

How do I determine if I have a Full-size or Sweet Singles size packet?

The Direct Sales Full-size bags are the rectangular bags and the Sweet Singles are square. A full size packet is a little over 10 inches tall and the singles packet is about 7 inches tall, including the seal area on either end of the bag.

Are your products gluten-free and/or dairy (casein) free?

Our Kettle Corn is both gluten free and casein free. No dairy products are used to manufacture Kettle Corn.

All of our flavors are gluten free.

Why am I charged tax when I'm tax exempt?

On first time orders on our website, tax will be added to the order for Texas ship-to addresses. If you've sent us a tax exemption form, we can verify your status. We can then go in and adjust your online account (using your email address). We must have your tax exemption form on hand in our office before we ship to remove the tax. If we ship your order, and you later submit a tax exemption form, we cannot remove sales tax from the order already shipped.

Once we have adjusted your online account, future fundraiser orders placed for this group using your email address will not be taxed.

Download the Tax Exempt Certificate here.

Can an individual order fundraising popcorn?

We do not sell our fundraiser-logo packets to individuals. Our decision is to keep it special for those doing fundraisers, rather than sell it as an item available in stores.

The following options are available for individuals:

FedEx Ground shipping charges are added to your order and will vary according to your order.

What do I have to do to order your fundraiser?

First, we primarily sell to non-profit organizations, such as schools, churches, sports leagues, and civic organizations like March of Dimes, American Cancer Society, etc.

If you are a Texas organization like one of the above, we need to keep a Tax Exempt Certificate on file for you in order to avoid charging the sales tax required by the State of Texas. If your organization does not have tax exemption (some sports leagues do not have this), we can still do the fundraiser, but we must charge you sales tax. Sales tax is charged at 8.25% from our factory in Converse or Wylie, Texas. For organizations outside of Texas, we are not required to charge sales tax.

Once your non-profit status is established, it's just a matter of getting set up as a customer and placing your order. Usually, all the information we need is on the order form. Make sure that we have a good phone number and email address to contact you and get any questions answered or additional information to you.

I am in Europe (or Canada, or Mexico, etc). Can you deliver to me?

At this time, we only offer our fundraiser in the continental United States.

How long does the popcorn last?

Our popcorn has about a 3 to 4 week shelf life. We strongly recommend you do not over-order as we cannot take back any unsold product. For most states, there is no need to over-order, as we can usually ship out the product on the same business day or the next after receiving your order.

Our popcorn must be stored in a cool, dry place to maintain its optimum shelf life. As with just about any food product, heat and humidity can be harmful to freshness and flavor.

What is your returns policy?

Our product is considered a perishable product and we, therefore, cannot take back any unsold product. Because we are able to process orders and deliver quickly, we encourage you not to over-order. We promise you, and every other customer, fresh product from our factory, not product returned from a previous shipment.

We will be happy to help you determine a conservative amount to order based on the number of people selling and the age of your selling team.

How far in advance do I need to order?

We can usually ship out product the same day you order. During our busy seasons (August 15th to May 1st), we request a 24 to 48 hour notice. We ship orders on a first-come, first-serve basis for the requested ship date. Your delivery date is determined by the FedEx Ground transit time from our factory.

It's important to note that you do not have to wait until your preferred date to place the order. We often take orders months in advance and ship out fresh product on the requested ship date.

How can I pay for the order?

Public Schools are offered 21-days credit when the payment is being made by school or ISD check. This is because we often have to apply to be on the approved vendor list, or schools will require a purchase order, or some assurance is available from the Accounts Payable or bookkeeper that the fundraiser is approved and payment is assured.

Other organizations are requested to pay in advance by money order, cash, Mastercard, Visa, Discover, or debit card.

From time to time, a large organization, such as a PTO or sports league will request our Purchase Agreement to receive a 21-day credit. This document is available online and defines who is accepting legal responsibility for payment of the order. We do reserve the right to determine when an organization is eligible for a Purchase Agreement.

When paying by credit or debit card, we do not charge the card until just prior to shipping the order. So, it is safe to place an advance order and be assured that payment is applied the same day as your product ships.

How much do the money envelopes cost?

There is no charge for money envelopes or carry bags when requested in quantities of 10 per case on fundraiser items. Additional carry bags or money envelopes can be ordered at a cost of $1.00 per set of 10.

Money envelopes can be used with any program. For the Direct Sale program, you would place your request for them at the time you place your order. For the Variety Bag program, if you take pre-orders, you would request them at the same time you request the sales brochures.

The money envelopes are coin envelopes that you may provide to your crew members, allowing them to keep the fundraiser funds separate from their personal money. Often, a teacher, or fundraising leader, will write each crew member's name on an envelope to facilitate record keeping as the money is turned in.

Carry bags are similar to the bags you find in stores for bagging groceries. Our contact information is on the bags. They are intended for your crew to carry packets while selling. Each carry bag holds 10 to 12 packets.

Can I have the delivery sent to my home?

Yes. FedEx imposes a surcharge for residential deliveries that we pass on at $5 per case (Full Size or Sweet Single Direct Sale) or $0.30 (30 cents) per Variety Bag.

For deliveries made by our driver in the area local to our factory, there is no upcharge for a residential delivery. We do require it be 3 Full Size cases or 6 Single Cases to deliver locally at No Charge. On orders of fewer than 3 Full Size or 6 Single cases, there is an $8.00 flat fee. However, if no one is available to accept the product and remit payment, there is an additional charge for a second delivery attempt.

FedEx also imposes what is called a "hundredweight residential delivery fee". If your order is sent to a residential address and is 6 or more cases, there is a fee of $20 additional for the shipment. We sincerely regret this charge and simply pass it on. We encourage you to avoid this fee by, either ordering in quantities of 5 or fewer cases to a residential address, or, ideally, having your order sent to a commercial address.

What is a commercial address?

A school, office building or church is considered a commercial address. This does not include any school, business or church that is run out of a home. FedEx establishes the rules for a commercial location. They also consider a dorm a residential address, though classroom and administrative buildings on campus are commercial.

For commercial locations, it helps us tremendously if your business has its hours posted and a separate business entrance. FedEx is required to attempt delivery within business hours.

How many packets are in a Direct Sale case?

There are 100 packets in a Direct Sale case.

Can you have my order to me by a specific time of day (e.g. 10:00am)?

FedEx delivery times are determined by FedEx. FedEx has a terrific on-time delivery record with us, but the FedEx Ground shipping method does not promise a time of day. If you must have your order by a specific time, we suggest that you order it to arrive the day before you need it.

Ordering the product to arrive the day before you need it is good advice in general. This extra time allows you to organize your fundraiser if you are handing out packets to fundraising crew members or filling Variety Bags for crew members to deliver.

For deliveries local to San Antonio or Wylie, Texas, you may request a specific time frame for our driver to arrive. We will note the preferred time, and only request your patience and understanding in the event the driver has multiple delivery stops to make and/or runs in to traffic delays.

What fundraising flavors are your best sellers?

  • Carmel – 22% of sales
  • Vanilla – 22% of sales
  • White Cheddar – 17% of sales
  • Salsa 'n' Cheddar – 12% of sales
  • Kettle Corn - 9% of sales
  • Yellow Cheese - 8% of sales
  • Dark Chocolate - 6% of sales
  • Butter - 5% of sales

What are Factory Seconds?

Factory Seconds are packets that have misaligned packaging, a piece of popcorn in the seal or slightly under- or over-filled. The popcorn inside is the same excellent quality that we supply at all times. It is always fresh.

What if our school prohibits the sale of sugar content products?

There are a couple of good solutions to this. The easiest, if you want to sell during the school day, is to sell the savory flavors (White Cheddar, Salsa 'n' Cheddar, Yellow Cheese and Butter). These flavors do not contain any sugar.

If the school allows you to sell after school with the Carmel, Vanilla and Dark Chocolate, you can opt to do that, by setting up a table at the end of the day in an allowed area, and distributing then.

What if our school will not allow selling snack foods on campus at all?

All of our programs allow you to pre-sell our products using order forms. You may take orders for our Full-size and Sweet Singles packets using the Direct Sale Pre-Order Form. You may take orders for our Variety Bag fundraiser using the Variety Bag Pre-order Form. These forms can be ordered in advance of your fundraiser using our online checkout, by filling out our new online form, by calling us a 800-275-9896, by faxing your order to 800-929-0062, or by printing them directly from the online link.

Does your popcorn contain any animal products?

Kettle Corn does not contain any animal products.
Carmel, Vanilla, Dark Chocolate and Butter contain butter.
White Cheddar, Yellow Cheese, and Salsa 'n' Cheddar contain cheese.

Are your products peanut-free or nut-free?

We use NO peanuts or peanut products in our facility. That is deliberate. Often the end-users of our product are children, who seem to be more at risk for peanut allergies, or perhaps, less adept at avoiding peanuts if they have an allergy. It is important to note, however, that we do have a product containing pecans and almonds, as well as one that uses cashews. We clean our machines meticulously between flavors.