Can individuals order your popcorn?
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We do not sell our fundraiser-logo packets to individuals. Our decision is to
keep it special for those doing fundraisers, rather than sell it as an item
available in stores.
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However, we do sell smaller quantities in what we call "clear cello" packets.
They are the same size and weight as our fundraiser packets, but they do not
have our Deanan® fundraiser logo on the front. A minimum order is 30 and they
are available at $1.30 each, plus tax in Texas, and plus UPS Ground shipping
and handling charges to your location. Our nutrition information is on the
back, and we can put a label on the front that celebrates your event or
advertises your organization. If you prefer, you may also supply us with
stickers containing your logo or message, and we will apply them at no charge.
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As well, individuals can always order our popcorn in decorative tins. In fact,
you can also order what we call a "refill" which is popcorn in clear plastic
bags secured with a twist tie. Those options are described through our retail
store.
What do I have to do to order your
fundraiser?
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First, we primarily sell to non-profit organizations, such as schools,
churches, sports leagues, and civic organizations like March of Dimes, American
Cancer Society, etc.
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If you are a Texas organization like one of the above, we need to keep a
Tax Exempt Certificate
on file for you in order to avoid charging the sales tax required by the State
of Texas. If your organization does not have tax exemption (some sports leagues
do not have this), we can still do the fundraiser, but we must charge you sales
tax. Sales tax is charged at 8.25% from our factory in Converse, Texas. For
organizations outside of Texas, we are not required to charge sales tax.
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Once your non-profit status is established, it's just a matter of getting set
up as a customer and placing your order. Usually, all the information we need
is on the order form. Make sure that we have a good phone number and email
address to contact you and get any questions answered or additional information
to you.
I am in Europe (or Canada, or Mexico, etc).
Can you deliver to me?
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At this time, we only offer our fundraiser in the United States.
How long does the popcorn last?
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Our popcorn has about a 3 to 4 week shelf life. We strongly recommend you do
not over-order as we cannot take back any unsold product. For most states,
there is no need to over-order, as we can usually ship out the product on the
same business day or the next after receiving your order.
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Our popcorn must be stored in a cool, dry place to maintain its optimum shelf
life. As with just about any food product, heat and humidity can be
harmful to freshness and flavor.
What is your returns policy?
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Our product is considered a perishable product and we, therefore, cannot take
back any unsold product. Because we are able to process orders and deliver
quickly, we encourage you not to over-order. We promise you, and every other
customer, fresh product from our factory, not product returned from a previous
shipment. We will be happy to help you determine a conservative amount to order
based on the number of people selling and the age of your selling team.
How far in advance do I need to order?
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We can usually ship out product the same day you order. During our busy seasons
(August 15 – November 15 and January-March), we may need 24 to 48 hours
notice. We ship orders on a first-come, first-serve basis for the
requested ship date.
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It's important to note that you do not have to wait until your preferred date
to place the order. We often take orders months in advance and ship out fresh
product on the requested ship date.
How can I pay for the order?
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Public Schools are offered 21-days credit when the payment is being made by
school or ISD check. This is because we often have to apply to be on the
approved vendor list, or schools will require a purchase order, or some
assurance is available from the Accounts Payable or bookkeeper that the
fundraiser is approved and payment is assured.
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Other organizations are requested to pay in advance by money order, cash,
Mastercard, Visa, Discover, or debit card.
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From time to time, a large organization, such as a PTO or sports league will
request our Purchase
Agreement
to receive a 21-day credit. This document is available online and defines who
is accepting legal responsibility for payment of the order. We do reserve the
right to determine when an organization is eligible for a Purchase Agreement.
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When paying by credit or debit card, we do not charge the card until just prior
to shipping the order. So, it is safe to place an advance order and be assured
that payment is applied the same day as your product ships.
What is the difference between a carry bag
and a gift bag?
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| Carry Bag (T-Shirt Bag) |
Gift Bag |
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These items are associated with two different fundraising programs.
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The carry bags (above, left) are for use with our Direct Sale Fundraiser in
which popcorn is ordered by the case and the packets are sold individually. The
carry bags are similar to a plastic grocery store bag, commonly called a
t-shirt bag. Its purpose is to hold the packets of popcorn as your crew member
goes around selling directly to customers. Consequently, they may or may not be
needed for your fundraiser. For example, if you are selling in a single
location, such as a school store or concession stand, you probably won't need
the carry bags. Remember, they are for your crew, not your customers. Up to 10
carry bags per case ordered are included free with your order if you need them.
Occasionally a group will need a few more than that and we work hard to
accommodate that need.
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The gift bags (above, right) go with our Gift Bag Program in which 6 packets of
popcorn are packed by you in a brightly colored gift bag that we supply.
How much do the money envelopes cost?
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There is no charge for money envelopes when requested in smaller quantities of
around 10 per case. Occasionally a group will need a few more than that and we
work hard to accommodate that need.
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Money envelopes can be used with any program. For the Direct Sale program,
you would place your request for them at the time
you place your order. For the Gift Bag program, if you take pre-orders,
you would request them at the same time you request the sales brochures.
The money envelopes are coin envelopes that you may provide to your crew
members, allowing them to keep the fundraiser funds separate from their
personal money. Often, a teacher, or fundraising leader, will write each crew
member's name on an envelope to facilitate record keeping as the money is
turned in.
Can I have your driver deliver to me?
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In the greater San Antonio area, we will have our driver deliver directly to
you for an order of 3 or more Direct Sale Fundraising cases or 54 or more gift
bags.
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From time to time, we have delivered smaller orders, either for a small
delivery fee, or in the event we already have another delivery close by.
Can I have the delivery sent to my home?
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Yes. UPS imposes a surcharge for residential deliveries that we pass on at
$5 per case (Direct Sale) or $0.30 (30 cents) per gift bag.
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For deliveries made by our driver in the area local to our factory, there is no
up charge for a residential delivery. However, if no one is available to accept
the product and remit payment, there may be an additional charge for a second
delivery attempt.
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UPS has recently imposed what is called a "hundredweight residential delivery
fee". If your order is sent to a residential address and is 6 or more cases,
there is a fee of $20 additional for the shipment. We sincerely regret this
charge and simply pass it on. We encourage you to avoid this fee by, either
ordering in quantities of 5 or fewer cases to a residential address, or,
ideally, having your order sent to a commercial address.
What is a commercial address?
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A school, office building or church is considered a commercial address. This
does not include any school, business or church that is run out of a home. UPS
establishes the rules for a commercial location. They also consider a dorm a
residential address, though classroom and administrative buildings on campus
are commercial.
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For commercial locations, it helps us tremendously if your business has its
hours posted and a separate business entrance. UPS is required to attempt
delivery within business hours.
How many packets to a case?
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There are 100 packets in a Direct Sale case.
Can you have my order to me by a specific
time of day (e.g. 10:00am)?
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UPS delivery times are beyond our control. UPS has a terrific on-time delivery
record with us, but the UPS Ground shipping method does not promise a time of
day. If you must have your order by a specific time, we suggest that you order
it to arrive the day before you need it.
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Ordering the product to arrive the day before you need it is good advice in
general. This extra time allows you to organize your fundraiser if you are
handing out packets to fundraising crew members or filling gift bags for crew
members to deliver.
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For deliveries local to San Antonio, you may request a specific time for our
driver to arrive. We will note the preferred time, and only request your
patience and understanding in the event he has multiple delivery stops to make
and/or runs in to traffic delays.
What flavors are your best sellers?
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Carmel – 25% of sales
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Vanilla – 24% of sales
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White Cheddar – 16% of sales
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Salsa 'n' Cheddar – 14% of sales
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Yellow Cheese - 12% of sales
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Butter - 5% of sales
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Dark Chocolate - 4% of sales
What if our school prohibits the sale of
sugar content products?
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There are a couple of good solutions to this. The easiest, if you want to sell
during the school day, is to sell the savory flavors (White Cheddar, Salsa ‘n'
Cheddar, Yellow Cheese and Butter). These flavors do not contain any sugar.
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If the school allows you to sell after school with the Carmel, Vanilla and Dark
Chocolate, you can opt to do that, by setting up a table at the end of the day
in an allowed area, and distributing then.
What if our school will not allow selling
snack foods on campus at all?
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Our gift bag program is a terrific answer for those schools that disallow
selling of any snack foods. Gift bags can be pre-sold, making this a very
profitable option for schoolwide fundraisers.
Do you have any tips for fundraising?
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